Refund policy
Refund & Return Policy
Effective Date: August 2026 | TravelShopNG
Our Commitment
At TravelShopNG, every order is inspected and photographed before dispatch. We take pride in the quality of what we send out, and we stand behind it.
Return Window
We accept returns within 24 hours of confirmed delivery. After this window, we are unable to process a return or exchange.
Conditions for Return
To be eligible for a return, the item must meet all of the following conditions:
• The item must be unused and in its original, brand-new condition
• All original packaging must be intact and included
• The item must not have been washed, worn, altered, or tampered with
• Proof of purchase must be provided
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 24 hours of delivery. You will be asked to provide a short video clearly showing the issue.
We maintain internal records and photographs of all items before dispatch. These records will be cross-referenced with your report to verify the claim.
If the damage is confirmed to have occurred before or during delivery, we will arrange a replacement or refund at no cost to you.
Exchanges
If you would like to exchange an item for a different colour, size, or design, the cost of returning the original item to us is borne by the customer.
If the exchange is required due to a fault on our end — for example, a wrong item was sent — we will cover 50% of the return shipping cost.
Refund Process
Refunds are processed once we have received and inspected the returned item. We will notify you by WhatsApp or email when your refund has been approved and initiated.
Refunds are issued via the same payment method used for the original purchase. Processing times vary depending on your bank or payment provider.
Non-Returnable Items
The following items cannot be returned or exchanged:
• Items returned after 24 hours of delivery
• Items that have been used, washed, or removed from original packaging
• Personalised or custom-branded items
• Items purchased on clearance or as part of a Last Chance sale
How to Initiate a Return
Contact us on WhatsApp at +2348180004561 or email us at tsnadops@gmail.com within 24 hours of receiving your order. Include your order number, a description of the issue, and where applicable a short video of the item.